Privacy Policy

1. Introduction

Welcome to FlowVideo ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website and regardless of where you visit our other websites that reference this policy.

This policy applies to all users of our services, including visitors to our website, registered users, and customers who purchase credits or subscriptions.

By using FlowVideo and providing your information to us, you agree to the collection, use, storage, and disclosure of your information as described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Account Information: Name, email address, password, profile picture, and other information you provide when creating an account.
• Payment Information: Billing address, credit card or other payment method details (processed securely through third-party payment providers like Creem and Stripe).
• Contact Information: Name, email address, and message content when you contact our support team.
• Profile Information: Optional information such as display name, bio, and preferences.

2.2 Usage Information

We automatically collect certain information about your use of our services:

• Device Information: IP address, browser type, operating system, device type, and unique device identifiers.
• Usage Data: Pages viewed, features used, time spent, error logs, and other performance data.
• Video Generation Data: Prompts, parameters, generated videos, and associated metadata.
• Transaction Data: Credit purchases, subscription details, payment history, and billing information.

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your activities on our website. For more details, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Service Provision

• Creating and managing your account
• Processing credit purchases and subscriptions
• Generating AI videos based on your prompts
• Storing and managing your video library
• Providing customer support

3.2 Service Improvement

• Analyzing usage patterns to improve our services
• Developing new features and functionalities
• Monitoring and troubleshooting technical issues
• Conducting research and analytics

3.3 Communications

• Sending you transaction confirmations and receipts
• Providing updates about your account and credits
• Sending marketing communications (with your consent)
• Responding to your inquiries and support requests

3.4 Security and Fraud Prevention

• Verifying your identity and preventing unauthorized access
• Detecting, preventing, and addressing technical issues and fraudulent activities
• Complying with legal obligations

4. Data Sharing and Third Parties

4.1 Third-Party Service Providers

We share your information with the following third parties to provide and improve our services:

AI Video Generation Providers

• Evolink: For processing video generation requests using Sora 2, Wan 2.6, Veo 3.1, and Seedance 1.5 models
• Kie.ai: Alternative AI provider for video generation

Payment Processors

• Creem: Primary payment platform for credit purchases and subscriptions
• Stripe: Secondary payment processor

Storage and Infrastructure

• Cloudflare R2: For storing generated videos and user-uploaded images
• Neon Database: For storing user accounts, transactions, and application data

Authentication Services

• Google: For OAuth authentication

Analytics and Monitoring

• PostHog: For product analytics and user behavior tracking

Email Services

• Resend: For sending transactional emails and magic links

4.2 Data Sharing Practices

• We do not sell your personal information to third parties for their marketing purposes.
• We only share your information as described in this policy or as necessary to provide our services.
• Data processors are bound by contractual obligations to protect your data and only process it for specified purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the internet or electronic storage is 100% secure.

5.1 Security Measures We Implement

• Encryption: HTTPS/TLS encryption for all data transmissions
• Secure Payment Processing: Payment information is processed through PCI-compliant providers (Creem, Stripe)
• Access Controls: Role-based access and authentication for our systems
• Regular Security Audits: Periodic reviews of our security practices
• Data Minimization: We only collect data necessary to provide our services

5.2 Data Retention

• Account Data: Retained while your account is active and for a reasonable period after account termination
• Transaction Records: Retained for 7 years for legal and accounting purposes
• Video Content: Retained according to our terms of service or until you delete them
• Credits: Unused credits are retained according to their expiration period (typically 30-180 days from purchase)

6. Your Rights and Choices

6.1 Access and Portability

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data (subject to legal requirements)
• Portability: Request transfer of your data to another service

6.2 Opt-Out Choices

• Marketing Communications: You can opt out of marketing emails by clicking the unsubscribe link or contacting us
• Cookies: You can manage cookie preferences through your browser settings (see our Cookie Policy)
• Account Deletion: You can delete your account at any time through your dashboard

6.3 How to Exercise Your Rights

To exercise your rights, please contact us at support@flowvideo.app. We will respond to your request within 30 days.

7. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. However, we take appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy.

9. Legal Bases for Processing

We rely on the following legal bases to process your personal data:

• Contractual Necessity: To provide the services you've requested
• Legitimate Interests: To improve our services and prevent fraud
• Legal Obligation: To comply with accounting and legal requirements
• Consent: For marketing communications and non-essential cookies

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new policy on our website
• Sending you an email notification for significant changes
• Displaying a prominent notice on our platform

Your continued use of our services after the effective date of the revised policy constitutes your acceptance of the changes.