Contact Us
Have questions, feedback, or need support? We're here to help.
Email Support
For general inquiries, technical support, and account issues
support@flowvideo.appBusiness Inquiries
For partnerships, enterprise solutions, and media inquiries
business@flowvideo.appBefore Contacting Us
The answers to these common questions might help you faster:
Send Us a Message
Frequently Asked Questions
How quickly will you respond to my inquiry?
We aim to respond to all emails within 24-48 business hours. For urgent technical issues affecting video generation, we prioritize these responses and typically reply within 12 hours.
Do you offer phone support?
Currently, we only offer email support to ensure we can provide detailed, documented assistance. This allows us to track issues more effectively and maintain high-quality support.
Can I get a refund for unused credits?
Please review our Refund Policy for detailed information about credit refunds. Generally, credit purchases are non-refundable except in specific circumstances outlined in our policy.
How do I report a bug or technical issue?
Please email us at support@flowvideo.app with a detailed description of the issue, including steps to reproduce it, your browser/version, and any error messages you see. Screenshots are very helpful!
Office Hours
Business Hours
Monday - Friday
9:00 AM - 6:00 PM (HKT)
We are closed on weekends and public holidays.
Location
Hong Kong SAR, China
We operate globally and serve customers worldwide.